terms & conditions
privacy, dbs/first aid, subscriptions,
payments & cookies

Thank you for booking a workshop at Oh Happy Creative.

T&C's

If you need to cancel your booking, you may do so up to seven days prior to the workshop starting and you will receive a full refund minus the ticket service fee (this is a fee that Wix charges). Please contact me at ohhappycreative@gmail.com

We are unable to offer refunds for cancellations less than 7 days prior to the workshop taking place unless there is a waiting list, please contact us as soon as possible at ohhappycreative@gmail.com

All workshops booked must be paid upfront via the website.

In the event that we have been unable to enrol the minimum number of people required for any of our scheduled workshops we will contact you at least 24hrs before, to advise you. You may then choose to do one of the following:

• move to a new workshop or course of your choice (If the cost of the new workshop or course is higher you will need to pay the additional cost. If the cost is lower we will reimburse you for the difference)

• A credit note can be given

• You can receive a full refund (minus the ticket service fee - this is a fee that Wix charges)

If we are unwell on the day of a workshop we will inform you via email/social media/phone if we have your contact number and reschedule the workshop.  If you are unable to make the rescheduled date a full refund minus the ticket service fee will be offered.

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Gift Vouchers

We do offer Gift Vouchers (available in £10, £20 and £25).  Please contact us via email to order these. Unfortunately gift vouchers cannot be used in conjunction with collaborative workshops (whereby an artist/creator hosts their own workshop at Oh Happy Creative), we do apologise for this.  They can however be used for our own workshops. To use your Gift Voucher please contact us via email, as long as there is a space available you can use your voucher), If your voucher does not cover the cost of the workshop you can pay the remaining via bank transfer. If your voucher is more than the workshop, the remaining can be used on another workshop.  Vouchers last for 1 year from day of purchase.

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DBS, First Aid & Insurance

We have an enhanced DBS which you are welcome to see.  We have completed Paediatric First Aid training. Photo ID is available upon request.

We have Public Liability Insurance with Churchill.

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Upon booking a workshop for children a form will be available to complete on arrival at the workshop, to be completed by the parent/carer.  All information is used for purposes of the workshop (for example any allergies/medical conditions I need to be made aware of and emergency contact information of the parent/carer). 

We do take photos during our workshop for our social media channels.  If you do not want yours or your child's photograph to be taken, please do inform us. 

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Parties

We take a £50 deposit for all party dates booked, the remainder is due 2 weeks prior to your party date - this is also when you will need to confirm numbers and crafts (so that we can buy the supplies in time).  Your £50 deposit secures your date and is non-refundable. Your date is only booked once the deposit is received, we cannot hold dates without a deposit, as we have too many enquiries and as a small business we cannot afford to hold due to people not updating us if they decide they do not want to book, we are sorry for this.  If you need to cancel your party at last minute due to an emergency, we will transfer your deposit to another date, at the soonest date we have that is available. 

Parties - children's parties are for children over the age of 5.  We can have a maximum of 10 children - this is so that we have the ability to help all children.  Only a maximum of 2 parents/carers can stay (due to space).  We do not allow party food at Oh Happy Creative. You can bring a small snack (for example: bag of crisps, chocolate miniroll and a non fizzy drink) for the 10 minute break inbetween crafts. Please do check with parents/carers of children attending for any allergies or dietary requirements. We ask that all parents/carers bringing their children to parties leave emergency details and contact information.

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Privacy

We are committed to keeping you informed of your rights under the General Data Protection Regulation (GDPR), we take the security of personal data seriously and to provide you with how we use your personal data.

We only collect personal data on our website if it is provided by you via a contact form or we receive an email/correspondence directly from you, this may include your name, email address, telephone number, home and/or business address.

If you contact us, we may keep a record of that correspondence.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at  ohhappycreative@gmail.com

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We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business

• collecting information required for a particular workshop to ensure safety of attendees

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

• protecting your interests where we believe we have a duty to do so.

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Subscription

This website operates an email newsletter program, used to inform subscribers about products and services supplied by Oh Happy Creative. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

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Payments

Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website.

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​Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to record your answers to forms, surveys and questionnaires on our site while you complete them

What are cookies used for?
Functional Cookies
Functional cookies are required for the running of our websites services. They remember your preferences of our sites and to provide enhanced, more personal features. The information collected by these cookies does not identify you. These are mainly session cookies which expire when you close your browsing session.

Essential or ‘Strictly Necessary’ Cookies
Functional cookies are required for the running of our websites services. These are required as otherwise, parts of our websites would not function. These are mainly session cookies which expire when you close your browsing session.

Analytical Performance and Measurement Cookies
Analytical performance cookies are used to monitor the performance of our services. Used to determine page views unique and website visitors. Web analytics services may be designed and operated by third parties. The information collected by these cookies does not identify you. It is only used for statistics.

Third Party cookies
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