PRIVACY POLICY

Last Updated: 30.06.26

At Oh Happy Creative, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how your information is collected, used and stored when you visit my website or place an order.

 

Who I Am

Oh Happy Creative is a small business creating unique home décor and gifts as well as running fabulous workshops for children and adults. For the purposes of UK data protection law, Oh Happy Creative is the data controller responsible for your personal information.

Contact Email: ohhappycreative@gmail.com

 

What Information I Collect

When you visit my website or place an order, I may collect:

• Your name

• Billing and delivery address

• Email address

• Telephone number (if provided)

• Order details and purchase history

• Information you provide via contact forms

• Technical information such as your IP address, browser type and how you use the website through cookies and analytics

Payment details are processed securely by trusted payment providers. Oh Happy Creative does not store or have access to your full card details.

 

How I Use Your Information

Your information is used to:

• Process and dispatch your order

• Communicate with you about your purchase

• Respond to enquiries

• Process refunds where applicable

• Comply with legal and tax obligations

• Improve my website and customer experience

• Send marketing emails if you have chosen to receive them

I only collect the information necessary to provide these services.

 

Payment Processing

Payments are processed securely through trusted providers such as:

• Wix Payments

• Stripe

• PayPal

• ApplePay

These providers process your payment information securely under their own privacy policies.

 

Website Platform

This website is hosted by Wix.com Ltd.

Wix provides the online platform that allows Oh Happy Creative to sell products and services. Your data may be stored through Wix's secure data storage, databases and general Wix applications. Wix stores your information on secure servers protected by firewalls.

For more information, please see Wix's Privacy Policy: https://www.wix.com/about/privacy

 

Cookies

This website uses cookies to:

• Make the website function correctly

• Remember your preferences

• Analyse website traffic

• Improve your shopping experience

These may include cookies from:

• Wix

• Google Analytics

• Payment providers

• Social media platforms (if embedded)

You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

 

Marketing

If you subscribe to my newsletter, I may occasionally email you about:

• New product launches

• Shop updates

• Promotions

• Events

You'll only receive marketing emails if you've chosen to sign up.

You can unsubscribe at any time using the link included in every email.

 

Sharing Your Information

I never sell or rent your personal information.

Your information may be shared only where necessary with trusted service providers, including:

• Wix

• Payment processors

• Royal Mail or courier companies

• Accountants (where legally required)

• HMRC if required by law

These providers only receive the information necessary to perform their services.

 

How Long I Keep Your Information

Order information is retained for as long as required to comply with UK tax and accounting laws (currently up to six years).

Marketing information is kept until you unsubscribe.

 

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information (where legally possible)

• Restrict or object to processing

• Withdraw consent for marketing

• Request a copy of your personal data

To exercise any of these rights, please contact me using the email address above.

If you are unhappy with how your data has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

 

Security

I take reasonable steps to protect your personal information from unauthorised access, misuse or disclosure. However, no method of transmitting information over the internet can be guaranteed to be completely secure.

 

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to legal requirements or how my business operates. Any updates will be published on this page.

Thank you for supporting Oh Happy Creative. Your trust means a great deal, and I'm committed to handling your information with care and respect.